Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (PayPal ID, email address, and phone number. We refer to this information as “Order Information.”
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at email@example.com or by mail using the details provided below: Best4Mage - Swammerdampad 85, 2334 DA The Netherlands
Welcome at Best4Mage Support
Welcome to our new support portal. We hope you like it and find what you need. Here we will explain Best4Mage support and how to get in touch with us. Our support team is based in the The Netherlands and we aim to get back to you within 24 hours (mostly sooner), Monday to Friday, excluding public holidays.
Technical support for existing customers
If you are an existing Best4Mage customer and have a support request about a product you have bought please submit a ticket in your customer panel. Please login with the same details as you provided on your purchase, we then have all order details in the ticket and are able to help you faster. Please be as complete as possible whit your problem description and if possible provide example link and access details to your website.
If you have bought the extension at Magento Marketplace then firts register at our site and create a support ticket in the customer account.
As of the 1st of August 2018 we will be closing our old support portal. Unitill then old tickets can bereached through here. New tickets must be created in our new support portal.
General presale product and other questions
If you have a question about one of our products, you have a new extension idea, you would like us to inform you about our custom development or you just want to drop us a message please fill in the form below and we will get back to you a.s.a.p.